SK

Information on ordering our CDs (Q&A)

Ordering

Q: How can I order your CDs?

A: The easiest way to order our CDs is directly from the website. Every CD in our catalogue (that is currently available / in stock) has a "Buy" button on its detail page. We have implemented a simple and easy to use e-shop functionality that allows you to add the CDs you are interested in to a virtual shopping cart and check-out without any need of creating accounts or registering.

Q: Can I also order by email?

A: Yes, an alternative option for ordering is placing the order by email. Just let us know which CDs you are interested in, where we should send the package and how you prefer to pay.

Q: Where can I see the price of CDs?

A: Price of each CD is visible on its detail page.

Q: How do I know the CD I want to order is in stock?

A: CDs that are not available for purchase don't have the "Buy" option displayed in their web profile. However, almost all CDs should be in stock.

Shipping

Q: Where do you ship?

A: We should be able to ship your order anywhere in the world. Different destination will have different shipping prices and delivery times though.

Q: How do you ship the packages?

A: By default we ship packages via Slovak Post (standard post service). In case you need to receive your CDs urgently and want us to ship the package via an express company, please contact us by email.

Q: How much does the shipping cost?

A: Shipping with Slovak Post by destination
Slovakia2 EUR
Czech Republic6 EUR
EU Countries7 EUR
Other / international9 EUR

Q: How long does it take to receive my order?

A: Estimated shipping time of Slovak Post
Slovakia~ 1 week
Czech Republic~ 1 - 2 weeks
EU Countries~ 1 - 2 weeks
Other / international~ 1 - 2 weeks

Payment

Q: How can I pay?

A: We currently receive payments via bank transfers. We are working on implementing PayPal web payments which will enable customers to pay using their credit cards or PayPal accounts. In case you are comfortable with making a manual transaction, it's possible to pay by PayPal and Bitcoin too.

Q: Why do you accept Bitcoin?

A: Bitcoin is the most advanced payment network in the world and solves a lot of problems for us. It enables us to receive payments in seconds from anywhere in the world, with no transaction fees and protects us from fraud. It also shields us from the bureaucracy and inefficiencies of payment processors.

Q: What Bitcoin payment processor do you use?

A: We currently only receive BTC payments directly.

Q: What Bitcoin rate do you use for determining prices in BTC?

A: We use the last hour moving average calculated by bitcoinaverage.com at the time of placing order.

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